Frequently Asked Questions

General Information about GRAF Figure Skates

What is the difference between a standard skate and a custom GRAF skate?

Standard skates come in pre-defined sizes and specifications, while custom GRAF skates are tailored specifically to your feet, performance needs, and personal preferences. They provide unmatched comfort, support, and precision, helping you perform at your best.

What makes GRAF Figure Skates different from other brands?

GRAF Figure Skates are renowned for their Swiss craftsmanship, premium materials, and innovative technology. Our skates cater to all skill levels, from beginners to professionals, with a focus on providing optimal fit, comfort, and performance. With a range of stiffness options, every skater can find a model suited to their needs.

How do I know which skate model is right for me?

We offer a wide range of models designed for various skill levels. Check out our Model Flowchart to see how our skates are categorized, from beginner to professional. You can also visit one of our local retailers or book a Virtual Fitting with our specialists to receive personalized recommendations.

Which GRAF Figure Skate model is best for beginners?

For beginners, we recommend models like the Davos Gold, Bolero, and Tango. These skates are designed with comfort-focused padding and a supportive structure, making them ideal for new and recreational skaters. However, every skater's needs are unique, so it’s always best to get fitted properly. However, every skater's needs are unique, so it’s always best to get fitted properly. To find GRAF retailers in the US, please visit our Retailer Locator page.

Are GRAF skates suitable for professional skaters?

Absolutely! GRAF skates are trusted by professionals worldwide. We offer models suitable for all levels, from beginners to elite skaters, ensuring optimal performance for everyone.

How long do GRAF Figure Skates last?

The lifespan of your skates depends on how frequently you skate and how well you maintain them. On average, well-maintained skates can last several seasons for a recreational skater. Regular blade sharpening and proper care will help extend their life.

Customization and Fitting

How does the fitting process work?

The process starts with an in-person or virtual fitting session where we take precise measurements and assess your requirements. The data is then sent to our production team in Switzerland, who will evaluate the best customization options and provide you with an estimate. Once you confirm your order with a deposit, we begin crafting your custom skates.

How much does it cost to customize GRAF skates?

Customization prices vary depending on the level of customization required. After your fitting session, we’ll provide a detailed estimate so you know exactly what to expect.

Can I get customizations for existing GRAF skate models?

Yes! We can customize specific aspects of existing models, such as widths, materials, tongues, and padding, or even reactivate discontinued models based on your preferences.

Can I customize my GRAF skates?

Yes, GRAF offers custom skate options for skaters with specific needs or preferences. Contact your local retailer to inquire about custom fitting services or visit our custom skates page for more details.

Can I order custom GRAF Figure Skates?

Yes! Our special order options allow you to customize various aspects of your skates, such as width, size, materials, and even tongue and ankle collar styles for a perfect fit. For more details, visit our Custom Fitting page or contact us directly.

How do I select the best GRAF model for me?

Selecting the best skate for you is both art and science. You should consider the recommendation of your coaches, your skating experience, goals, how often you skate, and your desired price range. You can use the GRAF Figure Skating Advisor to receive recommendations. If you have questions about the recommended models, contact us – we’re happy to assist.

Do GRAF Figure Skates come in different widths?

Yes, many of our models are available in multiple widths to accommodate different foot shapes and many are heat moldable for a personalized fit experience. For a fully custom fit, we also offer special order options, including split sizes, last adjustments, and more.

What if my feet are different sizes?

It's common for feet to vary slightly in size. Our fitting process takes both feet into account, ensuring a custom fit for each foot to maximize comfort and performance.

Booking Fitting Sessions

Can I book a fitting session online?

Yes, we offer both in-person and virtual fitting sessions for your convenience. You can book your fitting session through the form on this page.

Can I try on GRAF Figure Skates in person?

Yes! You can visit one of our authorized retailers to try on GRAF skates and get expert fitting advice. Use our Retailer Locator to find a store near you.

What if there are no GRAF Figure retailers in my area?

If there’s no retailer near you, you can still get a perfect fit with our Virtual Fitting service. Book a session with one of our experts, and we’ll guide you through the process online to ensure you find the right model and size without needing to visit a store.

Do I need an appointment for a skate fitting?

While some shops allow walk-ins, we recommend booking an appointment for a personalized fitting to ensure you get the full attention of the fitting expert. You can schedule your fitting online through the retailer’s website or by calling the shop directly.

What should I expect during a skate fitting?

During a skate fitting, a professional will measure your feet and assess your skating needs. They’ll help you find the right pair of GRAF skates that fit your level of experience and foot shape, ensuring maximum comfort and performance.

Can I change or cancel my appointment?

Yes, if you need to reschedule or cancel, you can do so by logging into your account or contacting our support team at least 24 hours before your scheduled session.

How can I schedule a virtual fitting for GRAF Figure skates?

If there is no professional fitter near you, please schedule a fitting time or directly contact us to arrange a virtual fitting. We will provide all the details when we schedule.

How accurate is the Virtual Fitting process?

Our Virtual Fitting process is highly accurate. Our experts guide you through each step, ensuring precise measurements using the GRAF measuring sheet and detailed foot measurements. It's designed to provide the same level of accuracy as an in-person fitting because it is overseen by our experts to ensure each step is done correctly.

What tools do I need for a Virtual Fitting?

You'll need a pencil, eraser, soft measuring tape (in centimeters), and the GRAF measuring sheet (which can be downloaded and printed from our website).

How long does a Virtual Fitting session take?

A typical Virtual Fitting session lasts about 30-45 minutes, depending on your specific needs and any questions you may have.

Can I do the fitting by myself, or do I need someone to help?

You will need someone to assist you, especially when taking measurements like the heel, instep, and calf.

What should I wear during the Virtual Fitting?

We recommend wearing thin socks of the type you wear when skating or going barefoot to ensure accurate measurements. Avoid bulky socks during the fitting process.

Skate Maintenance and Care

How do I care for my GRAF skates?

To ensure your GRAF skates last, wipe them down after each use, keep the blades dry, and store them in a cool, dry place. Regularly check the laces, blades, and padding for wear and tear, and visit your retailer for any adjustments or sharpening needs.

How often should I sharpen my GRAF skate blades?

Blade sharpening frequency depends on how often you skate and personal preferences. Typically, skaters sharpen their blades every 20 to 30 hours of skating. Consult your coach or a professional skate technician for personalized advice on blade maintenance.

How long does it take to receive my custom skates?

Custom skates typically take a few weeks to a few months to produce, as they are handcrafted in Switzerland with meticulous attention to detail. Timelines may vary depending on the level of customization and current production schedules.

How do I care for my GRAF Figure skates?

You can’t learn to skate if you don’t take care of your skates! Keep your skates and blades dry between use and protect your blades. Wipe your blades dry with a cloth when you get off the ice, wear hard guards when walking in your skates off the ice, and replace laces every 3-4 months and insoles every 6 months as needed.

Where can I find replacement parts and accessories for GRAF Figure Skates?

You can purchase replacement parts like blades, laces, and other accessories through our authorized retailers. For more information, visit our Accessories page or contact your nearest retailer.

Technical Details and Model Information

Where do I find stiffness ratings on GRAF Figure models?

Select the models you are interested in & scroll down to the Details for each model. Comparative stiffness of each GRAF model is listed there. Remember that stiffness is not standard across brands!

Where do I find information about GRAF Figure’s current models?

Download the 2024 GRAF Figure Workbook.

How do I locate North American authorized retailers for GRAF Figure?

Check our list of retailers HERE or HERE. If you can’t locate a shop that is convenient for you, let me know, and I will directly assist you.

How can I be fitted for GRAF Figure skates?

We recommend that you be measured by a professional fitter, especially if you are seeking custom adjustments or custom boots. For GRAF Figure, the fitter should be using this GRAF Fitting Form, and the measurements should be taken in metric (cm & mm).

This Video will help you learn more about the GRAF Figure measuring process.

How can I determine what size blades to order for my GRAF figure skates?

Use this blade size chart as a guide:

How can I determine what length laces to order for my GRAF figure skates?

Use this Lace Size Chart to select the correct length laces for your boot model and size.

How do I lace GRAF Figure skates?

Follow the method shown in this video.

How do I know what screws to use to mount my blades on GRAF Figure skates?

Each pair of GRAF Figure boots comes with screws specific to the type of outsole on the boots and with a set of instructions to select the correct screw lengths for the ball of the boot and the heel based on the type of mounting plate on the blade you use.

Customer Satisfaction and Support

What if I am not satisfied with my custom skates?

At GRAF, we strive for perfection in every pair of skates we produce. If there’s an issue with your skates, please contact us, and we’ll work with you to address your concerns and ensure you’re satisfied with your purchase.